iCloud error: Outlook isn't configured to have a default profile
Many users are reporting problems
configuring iCloud in Outlook on brand new computers. When they check
the box for Mail, Contacts, Calendars they receive and error error
message that there is no default profile.
The users typically have one profile, it’s set as the default, Outlook is set as the default. Everything should be working.
I am trying to setup
Microsoft Office 365 Outlook to sync with iCloud. When I check the box
for Mail, Contacts, Calendars I get an error message: "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."
I have one profile in Outlook, with the "Always use this profile"
selected. I worked with Apple Support and Dell Support, uninstalled and
reinstalled both applications, restarted my system many times, all to no
avail. I have also confirmed that the iCloud Outlook Add-in is shown as
Active in the Outlook File/Options/Add-ins screen.
We know the problem is caused in part by having the Windows Store
version of Office preinstalled and installing the Click to run version
from Office.com.
iCloud and most addins will not work with the store
version at this time. You need to install the click to run version from
Office.com
After weeks of investigating, there is finally a workaround.
Installing the current version of Office from office.com should remove
the store version, but to insure it is removed, run these cmdlets:
Open PowerShell in run as admin mode then paste:
Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online
Then:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Close the PowerShell window and open it without using run as admin. Run this command:
Get-AppxPackage "*Outlook*" | Remove-AppxPackage
Next, set icloud.exe to run in Windows 7 or Windows 8.1 Compatibility mode.
To do this, go to C:\Program Files (x86)\Common Files\Apple\Internet Services, locate icloud.exe, right-click on it and choose Properties. Switch to the Compatibility tab and enable compatibility mode.
